FAQ

Smileys Care Tips

How to care for your Smileys?

  • Unwrap the Bouquet upon reaching home and insert your Smileys into a clean vase/pot
  • Keep Smileys in a cool well-ventilated place and away from direct sunlight
  • Cut stems 45 degrees with a sharp knife or scissors and change water every 2-3 days or when the water turns cloudy

What is the lifespan of Smileys?

The average lifespan of the Smileys is around 5-7 days with the right flower care. Remember to keep it away from sunlight and heat as these are fresh flowers.

Order Enquiries

How do I contact you?

Email us at shopsmileytouch@gmail.com or contact us via whatsapp at +65 (81134232)

How long does it take for delivery?

As all our Smiley Bouquet are handcrafted, the preparation of your order typically require an estimated timeframe of 3 days. For instance, if your order is placed on January 1st, it will be ready for delivery by January 4th. 

You can select your preferred delivery date at the checkout page but we will require 3 days for preparation.

Can I select my preferred delivery date?

You can select the preferred delivery date when ordering. We encourage placing pre-orders at least 3 days before your preferred delivery date. Please email us at shopsmileytouch@gmail.com for any enquiries.

Do you accept bulk orders for corporate event?

Yes we do! Please reach out to us at shopsmileytouch@gmail.com . We will get back to you within 48 hours.

Can I return or cancel my order?

All sales are final and florals sold will not be returnable.

In an event when a cancellation is necessary, please call us to cancel your order at least 3 days in advance.

Delivery Enquiries

Where do you deliver to?

We offer free delivery on all products purchased through our website. We do not accept delivery to overseas addresses. 

We currently deliver all around Singapore except to Jurong Island, Sentosa, Tuas, and Army Camps.

Is the delivery of Smileys free?

Yes, we do not charge for the delivery of flowers and we only deliver within Singapore except places such as Jurong Island, Sentosa, Tuas, and Army Camps.

Making changes to delivery date

Any changes made to the delivery date or time has to be requested at least 2 days in advance. After which, any changes are subject to an additional fee.

Any self-collection of flowers?

We do not offer self-collection service of flowers for now but stay tuned as this would change soon!